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New Patient Appointments – Tell Me More

5 January 2026

When you book your first visit with us at The Briars Dental Centre, you might wonder why a new patient appointment requires more time than a regular check-up. The answer is simple: we’re not just examining your teeth, we’re getting to know you, your dental history, and creating a comprehensive picture of your oral health that will guide your care for years to come.

Why Does a New Patient Appointment Take Longer Than a Regular Check-Up?

A new patient appointment at The Briars typically lasts between 45 minutes to an hour, compared to a standard recall appointment which usually takes around 20 to 30 minutes. This extra time isn’t arbitrary; it’s essential for providing the thorough, personalised care that sets the foundation for your ongoing dental health.

During your new patient appointment, we’re starting from scratch. Unlike our existing patients whose dental history, treatment preferences, and oral health patterns we already know, we need time to understand your unique needs, concerns, and goals. This comprehensive approach ensures we don’t miss anything important and allows us to create a tailored treatment plan that works specifically for you.

Think of it as the difference between meeting someone for the first time and catching up with an old friend. With our established patients, we already know their medical history, we’ve tracked changes in their oral health over time, and we understand their specific concerns. With a new patient, we’re building that relationship and knowledge base from the ground up.

What Happens During Your New Patient Examination

Your new patient appointment is carefully structured to give us a complete understanding of your oral health. We’ve designed this process to be thorough yet comfortable, ensuring you feel informed and involved every step of the way.

Getting to Know You and Your Dental History

Before we even look inside your mouth, we’ll spend time discussing your medical history, any medications you’re taking, and your dental concerns. This conversation is crucial because many medical conditions and medications can affect your oral health. For instance, certain medications can cause dry mouth, which increases your risk of tooth decay, whilst conditions like diabetes can impact your gum health.

We’ll also discuss your dental goals. Perhaps you’ve always wanted straighter teeth, or maybe you’re concerned about discolouration. Understanding what matters to you helps us prioritise your treatment plan and ensure we’re working towards outcomes that genuinely improve your quality of life.

Comprehensive Intra-Oral Examination

The clinical examination during your new patient appointment involves a detailed assessment of every aspect of your oral health. Our dentist will carefully examine your teeth, checking for signs of decay, wear, cracks, or damage. Each tooth is assessed individually, and we’re looking not just at obvious problems, but also at early warning signs that might develop into issues if left unaddressed.

Your gum health receives equally thorough attention. We check for signs of gum disease, measuring pocket depths around your teeth and looking for inflammation, bleeding, or recession. Gum disease is incredibly common and often painless in its early stages, which is why this careful assessment is so important during your new patient appointment.

The soft tissues of your mouth, including your tongue, cheeks, and the roof and floor of your mouth, are examined carefully. This soft tissue examination is a vital part of oral cancer screening, something we take very seriously at The Briars. Early detection of oral cancer dramatically improves treatment outcomes, and your new patient appointment provides an opportunity for this potentially life-saving check.

Assessment of Your Jaw Joints and Bite

Many people don’t realise that dental health extends beyond just teeth and gums. During your new patient appointment, we assess your temporomandibular joints (TMJ), which are the joints that connect your jaw to your skull. We’ll check for clicks, tightness, or soreness around these joints, and evaluate how your teeth come together when you bite.

Problems with jaw joints or your bite can lead to headaches, facial pain, tooth wear, and difficulty chewing. By identifying these issues during your new patient appointment, we can address them before they develop into more significant problems or recommend appropriate specialist care if needed.

Radiographic Assessment

X-rays are an essential component of your new patient appointment, and they’re included in the £175 fee. These radiographs allow us to see what’s happening beneath the surface, revealing problems that aren’t visible during a visual examination alone.

Typically, we’ll take a full set of dental radiographs during your new patient appointment. This might include bitewing x-rays, which show the crowns of your teeth and are excellent for detecting decay between teeth, and periapical x-rays, which show the entire tooth including the root and surrounding bone. In some cases, we might also recommend a panoramic x-ray, which provides a comprehensive view of your entire mouth, jaw, and surrounding structures.

Once your radiographs are taken, we’ll review them with you in detail. This isn’t just a quick glance; we take time to explain what we’re seeing, point out any areas of concern, and answer your questions. This transparency is central to our approach at The Briars. We believe you should understand your oral health and be an active participant in decisions about your care.

Understanding Your Personalised Treatment Plan

After completing the examination and reviewing your radiographs, we’ll discuss any concerns that have been identified and create a treatment plan tailored to your needs. This is where the extra time allocated for your new patient appointment becomes particularly valuable.

If we’ve identified treatment needs, we’ll explain each one, why it’s necessary, what the treatment involves, and what might happen if it’s left untreated. We’ll also discuss timing and prioritisation. Some treatments are urgent, whilst others can be scheduled according to your preferences and convenience.

Cost transparency is important to us, so we’ll provide clear information about the investment required for any recommended treatments. We want you to make informed decisions without financial surprises, and we’re always happy to discuss payment options and financing if needed.

Discussing Factors That Impact Your Oral Health

Your new patient appointment also includes an important conversation about lifestyle factors that affect your dental health. We’ll discuss your diet, particularly your consumption of sugary or acidic foods and drinks, as these play a significant role in tooth decay and erosion.

If you have medical concerns that might impact your dental health, such as acid reflux, eating disorders, or dry mouth, we’ll address how these can be managed to protect your teeth and gums. This holistic approach ensures we’re not just treating problems as they arise, but working to prevent them in the first place.

For patients who smoke or use tobacco products, we’ll have a supportive conversation about how this affects oral health and offer resources to help if you’re interested in quitting. Similarly, if you’re anxious about dental treatment, we’ll discuss the various options we have available to help you feel more comfortable during future appointments.

The Treatment Coordinator (TCO) Appointment

Many of our new patients will have already attended a Treatment Coordinator appointment before their new patient appointment with the dentist. This separate appointment is an integral part of our new patient process and deserves special mention.

During your TCO appointment, we use our iTero digital scanner to create a detailed 3D scan of your teeth and take clinical photographs. These records are incredibly valuable and often become an important point of discussion during your new patient appointment with the dentist.

The iTero scan provides a level of detail that traditional impressions simply can’t match, and it’s particularly useful if you’re considering treatments like Invisalign or dental implants. The clinical photographs give us an excellent reference point to track changes in your oral health over time.

Having these records available during your new patient appointment means your dentist can refer to them when discussing treatment options, show you visual examples of what they’re seeing, and help you understand proposed treatments more clearly. It’s another way we use advanced digital technology to enhance your care and improve communication.

What’s Included in the £175 Fee

The £175 fee for your new patient appointment at The Briars represents exceptional value considering everything that’s included. This comprehensive fee covers your extended appointment time with the dentist, a full clinical examination of your teeth, gums, soft tissues, and jaw joints, a complete set of necessary radiographs, a detailed review of those x-rays with explanations, a personalised treatment plan with clear recommendations, and time to discuss your concerns, ask questions, and understand your options.

Importantly, the radiographs are included in this fee rather than being charged separately. This means you know exactly what your new patient appointment will cost with no unexpected additions. At many practices, x-rays incur additional charges, but we believe in transparent pricing that allows you to budget with confidence.

This investment in your new patient appointment sets the foundation for your ongoing care at The Briars. The comprehensive assessment we complete during this first visit means that your subsequent appointments can be more efficient, as we already have a detailed baseline understanding of your oral health.

Planning Your Future Care

Towards the end of your new patient appointment, we’ll discuss your future care. For some patients, this means scheduling immediate treatment for issues that need prompt attention. For others, it might simply mean booking your next routine examination and hygiene appointment.

We’ll recommend an appropriate recall interval based on your individual needs. The standard recommendation is every six months, but some patients benefit from more frequent visits, particularly if they have gum disease or are at higher risk of tooth decay. Conversely, patients with excellent oral health and low risk factors might be suitable for longer intervals between appointments.

If you require specialist treatment, such as endodontics, periodontics, or complex restorative work, we’ll explain this during your new patient appointment and arrange appropriate referrals. At The Briars, we’re fortunate to have specialists practising in-house, which means convenient, coordinated care without the need to travel to multiple locations.

Your Ongoing Relationship with The Briars

Your new patient appointment marks the beginning of what we hope will be a long and positive relationship. We’re not just here to fix problems; we’re here to help you maintain optimal oral health and achieve the smile you’ve always wanted.

The time we invest in your new patient appointment pays dividends in the quality of care we can provide going forward. Because we’ve taken the time to understand your oral health comprehensively, we can spot changes or developing issues early, provide personalised preventive advice, and offer treatments that align with your goals and circumstances.

We understand that visiting a new dental practice can feel daunting, particularly if you’ve had negative experiences in the past or if you feel anxious about dental treatment. The extended time allocated for your new patient appointment allows us to put you at ease, answer all your questions, and demonstrate that your comfort and understanding are priorities for us.

Book Your New Patient Appointment at The Briars Today

If you’re looking for a dental practice in West Berkshire that combines advanced technology with personalised, patient-centred care, we’d love to welcome you to The Briars Dental Centre. Our comprehensive new patient appointment ensures you receive the thorough assessment and individual attention you deserve.

To book your new patient appointment, call us on 01635 40311 or contact us here! Our friendly reception team will be happy to answer any questions you have about the process and find an appointment time that suits your schedule.

Your smile means everything to us, and your new patient appointment is the first step towards achieving your dental goals with our experienced, friendly team.

To find out more about recommended check-up intervals and what to expect, have a look at The British Dental Association patient information here: https://bda.org/patients

 

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Testimonials

we love our patients

I recently visited Briars Dental Practice in Newbury and had a truly excellent experience. From the moment I walked in, the receptionist greeted me warmly and made me feel welcome. The hygienist who saw me prior to my appointment with the dentist was very thorough and gave me some great advice on how to keep my teeth healthy.I was then seen by Richard, one of the dentists at the practice, and I have to say that he and his nurse were fantastic. They put me at ease throughout the whole procedure, were extremely professional and caring, and made sure that I was comfortable at all times. I was also impressed by their attention to detail and their willingness to take the time to answer all of my questions.In fact, I was so pleased with my experience that I would also like to mention another dentist named Richard who saw me previously. He too was excellent, very thorough and professional, and I felt very well taken care of during my appointments with him.Overall, I can't recommend Briars Dental Practice highly enough. The staff are all so friendly, professional, and knowledgeable, and they really go above and beyond to make sure that their patients are well looked after. If you're looking for a great dental practice in Newbury, look no further than Briars.
Beatrice Andreea
Beatrice Andreea
12:07 11 May 23
Thank you for a wonderful experience, I am a coward when it comes to the dentist, Mr Nick French, put me at ease, and has the patience of a Saint. I would also say the dental nurse was I lovely lady who let me crush her hand while I was having my injections. I give Briars Dental Centre 10 out of 10, and would not hesitate to recommend them.
Jan Hamments
Jan Hamments
19:11 29 Jun 23
I had a hygienist appointment with Jo and her nurse, Suzanne. It was the first time I’d tried GBT and found the experience much more comfortable than usual. Jo and Suzanne really put me at ease and made sure I was happy throughout the treatment. It was good being able to clearly see the areas which I needed to improve on brushing and Jo gave me great tips. Would highly recommend
Lauren Jade
Lauren Jade
16:52 19 Jun 23
After such a positive experience today with Richard I thought it only fair to delete my previous review. I am a very nervous patient and not ashamed to say I cried before my appointment. Richard and his lovely dental nurse were so understanding and treated me with kindness and empathy. Richard explained everything to me and allowed me to go at my pace. All options for my next appointment were explained to me and I now have trust in Richard that I feel I will not need full sedation. I was in alot of pain prior to my appointment today along with an enormous amount of anxiety. Richard even explained to me how to breathe when having treatment- no other dentist has ever explained that to me before!Thank you again Richard and to your lovely dental nurse.
Mary Lovelock
Mary Lovelock
15:03 24 Apr 23
I had my consultancy appointment with Chelsea today who looked after me very well. She was very friendly and easy to talk to and explained everything to me very nicely. And also answered all of my questions and made me feel at ease today and for future appointments. It was nice to meet you, and thank you.Glenn.
Glenn Cooper
Glenn Cooper
22:20 23 May 23
I recently had to visit Richard Lineker as I'd broken a tooth.He and his lovely nurse Agata made me feel comfortable and explained what treatment I needed.They work extremely well as a team andmy treatment was painless.
Pauline Preston
Pauline Preston
13:59 12 Jul 23
Wanted to share my mother's thoughts of recent experience visiting Jo Craig hygienist."Jo was attentive , caring gentle and thorough today.I came out feeling fresh and motivated.Well looked after also by her lovely nurse Jenny."Angela Shaw.
Suzanne Hendry
Suzanne Hendry
11:03 21 Jul 23
I am very pleased with the treatment I received. After another dentist had told me the tooth had to be extracted, Mr Fady Khoury managed to save the tooth. The procedure was carried out in a very efficient and professional manner and I am very happy with the outcome.
Terence Marshall
Terence Marshall
16:03 24 Jul 23
Had an appointment with Chelsea today and it went very very well. Had my scans and photos done for Invisalign, which can be a bit awkward but she made it a comfortable experience. She was very friendly, welcoming, put me at ease and asked if I had any overall questions at that stage of the process. She was knowledgeable and explained everything I asked about. It's my first time at this clinic so I'm looking forward for my second appointment to discuss treatment. Great first impression from the moment I stepped through the door! Thanks!
Diana
Diana
11:01 31 Jul 23
A very happy customer! I had quite a lot of crooked and misaligned teeth so Victoria introduced me to Invisalign. She carefully created a program to give me the smile I wanted. In the end it took longer than we had expected but Victoria very diligently took me through every step of the process and she didn’t compromise on any part of the process to ensure I got the smile and teeth alignment we both wanted. A huge thank you to her and her assistant Jen who made every effort to make me feel comfortable throughout. Highly recommended.San
San James
San James
17:16 02 Aug 23
My visit to Richard last week went well. He identified that x rays hadn’t been taken for 3 years, and showed me the images, interpreting the results carefully and explaining the steps that may be required as treatment. I am disappointed that I will need to have another consultation to confirm if a root canal is needed. Warning: if you do need a consultation with the endodontist, you will need to pay in advance. I couldn’t do that on the day, but I will be booking in to have this followed up as soon as I can. I will need my own teeth for many more years!
Emma Mulholland
Emma Mulholland
15:31 18 Oct 23
Over the years I`ve found that the Briars delivers consistently high quality dental care and yesterday was no exception. I recieved first class root canal treatment by Dr. Richard Condon and team. Everything was explained carefully and despite my misconceptions was delivered pain free. I have no hesitation in recommending the Briars.
Mark Batten
Mark Batten
10:42 24 Oct 23
Having just completed a course of treatment with The Briars I can strongly recommend Fady and his team. Thank you for your straightforward and thorough approach, and for providing treatment in a stress-free environment.
Tom Saunderson
Tom Saunderson
08:16 02 Nov 23
It was a very welcoming place at the practice with friendly staff whose knowledge was informative and comprehensive. Chelsea was very accommodating and took the time to listen my concerns and provide me with the best advice on what action to take next.
Michael Scrimshaw
Michael Scrimshaw
18:02 23 Nov 23
Had my Hygiene appointment yesterday with lovely Meryl and her nurse Kiera. Meryl was gentle and very thorough. She removed all the staining from my teeth and now they feel super clean. Kiera made sure that I was comfortable throughout the treatment.
Agata Czarnecka
Agata Czarnecka
19:23 18 Jan 24
I highly recommend Briars Dental Care, I can't thank them enough for my teeth, they really put me at ease especially Kody. My teeth have never been straight but over the years they got worse, and made me feel so ashamed and embarrassed by them, now I have nice straight teeth and my confidence back .
Wendy Pearson
Wendy Pearson
09:58 23 Jan 24
Absolutely Excellent service, from the initial phone call with Libby at reception who was so kind, understanding and so helpful and Zoe who helped us on the phone with trying to find us appointments needed and for the amazing care and service received on arrival for treatment that this dental practice is without a doubt outstanding. Five stars is not enough!Highly recommend the briars, lovely staff and top class treatment!
Angel Greaves
Angel Greaves
13:05 07 Feb 24
I can 100% recommend this dental practice as I have been with Briars Dental Centre for a few years now. From the reception staff to the Hygenist and Dentist I have had my confidence boosted in the biggest way. The reception girls are always very professional, helpful, friendly and always make time for a little chat. If it hadn’t been for one of the girls on the reception team I would not have known about the payment plan, which is proving to be well worth it, and gives me free Hygenist and Check-ups and a reduction of 10% on other treatments. Thank you girls for that. You are all fantastic and lovely. Keep doing what you’re doing.My previous Hygenist. Aimee, was absolutely the best and I had no fear going to her. Now I have a new girl, Meryl, and she is also blooming brilliant. Thank you.My dentist, Nicola Murdoch, deserves the most praise having built up my confidence in dentists again. She even adjusts treatments according to my own personal dilemmas, like claustrophobia. She’s just the best. Thank you so much Nicola.
Debbie Huntley
Debbie Huntley
15:45 28 Feb 24
I have just completed my Invisalign treatment and I couldn’t be happier with the results. I wish I had done it sooner! Victoria, Jen and Chelsea were fantastic throughout and I wouldn't hesitate in recommending them.
Jen Woodbridge
Jen Woodbridge
14:38 06 Mar 24
We have received the most amazing service from Rochelle before meeting Dr Holden who will be overseeing my daughters Invisalign treatment. Very professional and approachable team we are very impressed.
Lisa Miles
Lisa Miles
10:11 08 Mar 24
I have just finished my Invisalign treatment with Dr Victoria Holden, I never imagined my teeth would look this good, they are beautiful and straight and I have a glorious smile. The aligners are stress free, comfortable, easy to wear and the scanning was simple. Victoria and Jen have been amazing from start to finish responded to any questions I had. I cannot thank them enough. I would recommend this treatment to any one of any age, it’s the best money I’ve ever spent.
Charlotte Bradford
Charlotte Bradford
09:57 14 Mar 24
Always a good experience at the Briars from the reception team, the hygenist to the dentists themselves . Victoria is the most patient , kind and professional dentist . Highly recommended
Jenny Philcox
Jenny Philcox
16:55 13 Mar 24
I had a lot of discomfort from two adjacent back teeth, the slightest touch of cold drink and it got really painful. The Briars team quickly diagnosed the problem and explained the x-ray images that showed a previous different practice’s root canal had caused decay of the tooth and the adjacent one along with the surrounding bone. I was left with a few choices that were clearly explained to me, but removal of the two teeth was the option I took with an implant replacement for one of them. I was referred to Nick French, who is their implant specialist. I had a process that encouraged the bone to regrow and then the implant. Nick’s demeanour is so calming and his explanations very clear, I had no distress or discomfort at all. I recognised the techniques he uses from the manufacturing industry, they are so advanced that the replacement tooth feels exactly like the one it replaced and now my mouth feels calm for the first time in quite a while. I totally recommend The Briars Dental Centre and Nick French.
David Hartwell
David Hartwell
06:43 04 Apr 24
Having completed my first appointment with Amy at The Briars today I am very happy with the outcome. Everything was very well explained in detail to me and the staff were very polite and professional. Amy’s knowledge was brilliant and the technology used in the appointment was amazingly impressive. It really helped set my mind at ease and pointed me in the right direction for the rest of my treatment journey. I would highly recommend The Briars.
Jonny Paine
Jonny Paine
21:49 19 Apr 24
I’ve been using a periodontal specialist at The Briars for nearly 20 years and have never been disappointed. Treatment and advice has always been top class and has certainly improved the overall health of my teeth.
Martin Shoesmith
Martin Shoesmith
15:26 19 Apr 24
I recently had an appointment with Joanna Craig and I couldn't be happier with the care I received. She was extremely professional and thorough during my cleaning. Her attention to detail was evident, and she made sure I was comfortable throughout the entire process 5 Stars
Neil Garland
Neil Garland
10:41 07 May 24
The Briars Dental Surgery provides an exceptionally friendly and professional service that I would recommend to everyone. I grew up with a fear of dentists born out of difficult childhood experiences. However, I now look forward to my visits with my hygienist Jo Craig and her assistant Kasia. My Associate Dentist Nicola Murdoch provides annual check ups to ensure my overall teeth health remains in great shape. Sharmila has also taken great care of my gums with her specialist expertise. You are in wonderfully safe and caring hands at the Briars and they can cater for everything dental related.
Laurence Berry
Laurence Berry
08:54 10 May 24
All the staff at the Briars are lovely! Having just completed my invisalign treatment I could not be happier with the results! The process was quick and painless and the care given during the treatment was spectacular!
Jake Martin
Jake Martin
09:29 10 May 24
Had a great detailed and well explained consultation with Chelsea regarding my concerns about dental treatment to improve my smile. She was so thorough and the whole thing was very pleasant.
Bridget & Warwick Ryan
Bridget & Warwick Ryan
11:14 13 Jun 24
Great service for a root canal treatment. Dr Richard Condon was very professional, explained everything clearly before doing and after the procedure which lasted for 2 hours. Removed a crown, treated the root canals and replaced with temporary crown. No pain during the procedure at all, just a little that day when the numbness faded. Next day almost back to normal. Great job thank you.
Timothy Brew
Timothy Brew
19:00 19 Jun 24
Had an appointment today with my dentist Victoria Holden. I’m so impressed and grateful ???? kind caring efficient professional. I highly recommend and no words to express my gratitude ! Thank you
Natasha Christova
Natasha Christova
12:05 07 Aug 24
First appointment with Richard and Kasia yesturday. It's not my favourite place in the dentists chair but yesterday they made me feel comfortable and confident. We discussed the most suitable dental plan that was right for my needs and Richard put it in place.By the time I got home I had a email with all the information and costings. So professional and empathetic both of them.With gratitude Jo
Joanne Crook
Joanne Crook
13:45 28 Aug 24
After 30 years of constant pain in my head and shoulders I have finally found relief. A consultation with Afif lead to a swift diagnosis and a treatment that has literally changed the quality of my life. Great dentist
Victoria Anderson-Stewart
Victoria Anderson-Stewart
12:38 05 Sep 24
Having moved to the area 2 years ago, I was really hesitant to change dentist but I wish I did it sooner! Richard and team are truly incredible, they make me feel a part of the process and I always come out smiling.Many past experiences throughout my childhood meant the going to the dentist was often anxiety provoking, often ending up in anxiety attacks. I now (dare say) look forward to going to the dentist and feel more calm than I ever had so thank you Richard!I have recently had an onlay fitted and am beyond happy with the whole process and final outcome - you can’t even tell it’s there!Would highly recommend coming to the Briars ????
Abbie Trussler
Abbie Trussler
16:03 19 Sep 24
Fantastic dental practice. Very well equipped with the latest treatments available combined with warm, friendly staff and a very professional service. Definitely the best experience that I’ve ever had with a dental practice, would highly recommend.
Carol Odendaal
Carol Odendaal
10:11 02 Oct 24
I was recently booked in for an appointment with Amy to discuss Invisalign treatment. On arrival, reception staff were lovely and directed me to really nice and homely waiting room! Amy was so great, she made the appointment relaxed and friendly and took me through how Invisalign works and made sure I understood everything. At the end of the appointment she wasn’t pushy with me to get started and pay for treatment. She even emailed me a finance calculator so I could go away and think about what I wanted to do and how I would pay for it. Really lovely place and staff, highly recommend ????
Steph Adams
Steph Adams
16:04 15 Oct 24
I had 4 tooth implants in all, with the work being done to a very standard with great care by Nick French and his team, and I'm very happy with the results.
Mark Thompson
Mark Thompson
09:09 24 Oct 24
I have been visiting the Briars for many years and it is really good inevery way. Whilst visiting a dentist is not usually considered a great place to be, The Briars has a way of making it much easier that you think it will be. The Two treatments I had today were with Richard and Meryl who were both were more than kind, helpful and clear in their explanations. Thank you both so much.
Richard Dalgleish
Richard Dalgleish
15:55 20 Nov 24
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